Your safety as well as the safety of our employees is our top priority!
ENJOY THE BEST TRAVEL EXPERIENCE
As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience:
Our cars and stations undergo rigorous cleaning and disinfection measures to ensure a safe rental experience.
MOVE WITH FLEXIBILITY
Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.
MOVE WITH CONFIDENCE
Benefit from a contactless experience
We strictly comply with hygiene and social distancing best practices
1. BE SAFE IN OUR STATIONS
2. PICK UP YOUR VEHICLE
3. RETURN YOUR VEHICLE
Pick up, drive and return your car safely
We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.
Our Stations are progressively reopening
You can see here an up to date list
*In France, in the framework of Covid 19, the ordinance dated March 25, 2020 allows travel service providers, including car rental companies, to offer credit notes to their customers requesting a cancellation between the 1st of March and the 15th of September 2020, of their upcoming car rental (does not apply to utility vehicles).
The credit-notes have a validity of 18 months. The information of the proposed credit note must be sent on a durable medium (postal mail or email) no later than 30 days after the termination of the contract.
Within 3 months at the latest from the notification of the resolution, the customer will receive a new proposal of service equal to the amount of the credit-note. The customer is free to use the credit-note as they wish.
If at the end of the validity of the credit, the customer hasn't used the credit-note, they will be fully reimbursed for the amount of this credit. This ordinance applies for all bookings made on French booking channels, and for all bookings with a pick up in France.